Customer Service Agent – Dutch market -Barcelona SPAIN –
About ADM VALUE
ADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.
Our impact
We are present in 6 countries: France, Spain, Morocco, Madagascar, Mauritius and Senegal; our worldwide network of 16 production sites enables us to respond to our customers’ needs on an international scale.
Dedicated people: With a team of more than 6,500 passionate and committed employees who share a common vision of excellence in customer service.
Belonging to TESSI: As a member of the TESSI group, we benefit from the support of a renowned organization, which will generate sales of 513 million with more than 13,000 employees worldwide.
Our commitment to quality and growth
Quality and growth: We are proud of our impressive 8.5% growth rate, which reflects our ongoing commitment to innovation, quality and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.
Job Description
As a Customer Service Agent at ADM Value for one of our clients, in the hospitality sector for the Dutch market, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay.
You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service.
Respond to customer enquiries by telephone and email regarding bookings, activities and general information about the services for the Dutch market.
Provide advice and information on facilities and services. Respond effectively to customer concerns and complaints, striving to find a quick and satisfactory solution.
Work with other departments to resolve customer issues quickly. Help customers book accommodation, meals and recreational activities. Ensuring the accuracy of booking details and billing information.
Your main tasks
As an essential member of the customer service team, your responsibilities will be varied:
Ensure high quality customer service.
We are looking for candidates with excellent communication skills, able to provide a professional and personal service.
If you are passionate about customer service , we would love to meet you.
Join us and become part of a dynamic team specialized in customer satisfaction.
Conditions of the offer
- Monday to Friday from 9am to 9pm, rotative shifts and 2 working weekends a month. Saturdays from 9am to 7pm and Sundays from 10am to 5pm.
- 39, 35 and 30 hours per week contracts.
- Permanent contract.
- Salary: 22K gross + 2K bonus.
- Beautifull offices in the center of Barcelona, @22 Poblenou district.
- Starting date: ASAP.
Your skills and advantages
We expect you to have a perfect command of the Dutch language, both written and spoken. A good level of English is welcome.
Your ability to react, your dynamism, your sense of welcome and your computer skills are essential for success in this position.
You must also be a good listener and have a great ability to adapt.
Your previous experience in a similar position will be an important base to contribute to the success of our team.
If you would like to put your skills to good use as part of a team focused on customer service excellence, we strongly encourage you to apply.
Join us and be part of our ongoing commitment to customer satisfaction.