Customer Service Agent – Dutch market – Barcelone, Espagne.

ADM VALUE – A TESSI Group Subsidiary.
ADM VALUE, a subsidiary of the TESSI Group, is a leader in customer relations and customer experience. With a strong presence in 6 countries and 16 strategically located production sites, we are committed to providing innovative solutions that enhance customer experience.
Our Impact
We operate in 6 countries: France, Spain, Morocco, Madagascar, Mauritius, and Senegal. Our global network of 16 production sites allows us to meet our clients’ needs on an international scale.
Dedicated teams: Over 6,500 passionate and committed employees share a common vision of excellence in customer service.
Part of TESSI: As a member of the TESSI Group, we benefit from the support of a renowned organization, generating a revenue of €513 million and employing over 13,000 people worldwide.
Our Commitment to Quality and Growth
Quality & Growth: We are proud of our impressive 8.5% growth rate, reflecting our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for businesses seeking to elevate their standards of excellence in customer relationship management.

ADM Value Barcelona – Full-Time – Ducth Market –
Job Description
Location: Barcelona, Spain
Contract Type: Full-time
Languages Required: Dutch (native or fluent) & English (intermediate)
About the Role:
Are you passionate about delivering world-class customer experiences? We are looking for enthusiastic and empathetic Customer Service Agents to join our international team in Barcelona. You will be supporting a well-known global entertainment brand—helping customers via phone, chat, and email with a wide variety of inquiries, from account support to content questions.
Key Responsibilities:
Deliver high-quality customer support in Dutch through inbound calls, emails, and chat.
Assist users with account management, billing questions, and troubleshooting.
Guide customers through technical solutions and escalate issues when necessary.
Accurately document interactions and follow internal processes.
Maintain a high level of professionalism, empathy, and efficiency in every interaction.
Keep up to date with product knowledge and internal tools.
What We’re Looking For:
Fluent/native Dutch speaker with excellent written and spoken communication skills.
Intermediate English (B1/B2 or higher) for training and internal communication.
Previous customer service experience is a plus—but not required.
Comfortable working with technology, online platforms, and digital content.
Strong problem-solving skills and a positive, team-oriented attitude.
Availability to work in rotating shifts from monday to friday from 9.15hs to 17.15hs and from 11.30 to 19.30hs, with one working saturday per month.

What We Offer:
Competitive salary with performance-based incentives.
Paid training and ongoing learning opportunities.
Dynamic, multicultural work environment in central Barcelona.
Opportunities for growth and internal promotions.

Ready to Join Us?
If you’re excited to bring your customer service skills to a dynamic and international team, we’d love to hear from you! Apply now and start your journey in Barcelona with a company that values your talent and supports your growth.
📩 To apply, please submit your CV in English.

📧 Contact :
✉️ j.amigot@admvalue.fr
📞 Tél : +34 699 176 863