Customer Service Agent – French with English -Barcelona SPAIN –
About ADM VALUE
ADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.
Our impact
We are present in 6 countries: France, Spain, Morocco, Madagascar, Mauritius and Senegal; our worldwide network of 16 production sites enables us to respond to our customers’ needs on an international scale.
Dedicated people: With a team of more than 6,500 passionate and committed employees who share a common vision of excellence in customer service.
Belonging to TESSI: As a member of the TESSI group, we benefit from the support of a renowned organization, which will generate sales of 513 million with more than 13,000 employees worldwide.
Our commitment to quality and growth
Quality and growth: We are proud of our impressive 8.5% growth rate, which reflects our ongoing commitment to innovation, quality and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.
Job Description
ADM Barcelona – Full Time – French market
The opportunity
You will take care of our car owners renting on the platform across France to help them boost their
performance, increase their engagement and loyalty, and minimize churn.
You will work closely with the team in Paris and the operations teams.
What you will do
● Create the subscriptions for all EU markets (FR/BE/DE/AT/NO/ES).
● Send manually to uninstallation the K/AM requests (FR/BE/DE/AT/ES).
● Zendesk tickets level 1 and 2 for the French market.
● Perform the offboarding calls for the French market.
● Follow-up calls with the Spanish owners with the device not enabled.
● Last call to French owners with confirmed installation requests, but didn’t
schedule the installation with the partners.
● Follow-ups with the lost devices if the uninstallation.
● Call campaigns on different segments depending on our clients needs.
● Acquisition/Sales calls to convince owners to join us instead of the main competitor.
What you will bring
● You have at least 1 successful experience in a customer facing position (Customer
Success, Customer Support, Sales)
● Native in French and fluent in Spanish.
● Since your workday will include a lot of phone calls, you love spending time talking to
people and motivating others for success.
● You are transparent and share any challenges, so you can get support.
● You are flexible as the processes and missions will evolve.
Conditions of the offer
- Monday to Friday from 9.30am to 6pm.
- 37.5 hours per week contract.
- Permanent contract.
- Competitive salary plus bonuses.
- Beautifull offices in the center of Barcelona, @22 Poblenou district.
- Starting date: November 4th 2024.
Your skills and advantages
Your ability to react, your dynamism, your sense of welcome and your computer skills are essential for success in this position.
You must also be a good listener and have a great ability to adapt.
Your previous experience in a similar position will be an important base to contribute to the success of our team.
If you would like to put your skills to good use as part of a team focused on customer service excellence, we strongly encourage you to apply.
Join us and be part of our ongoing commitment to customer satisfaction.