Customer Service Agent – Dutch market – Barcelone, Espagne.
ADM VALUE – A TESSI Group Subsidiary.
ADM VALUE, a subsidiary of the TESSI Group, is a leader in customer relations and customer experience. With a strong presence in 6 countries and 16 strategically located production sites, we are committed to providing innovative solutions that enhance customer experience.
Our Impact
We operate in 6 countries: France, Spain, Morocco, Madagascar, Mauritius, and Senegal. Our global network of 16 production sites allows us to meet our clients’ needs on an international scale.
Dedicated teams: Over 6,500 passionate and committed employees share a common vision of excellence in customer service.
Part of TESSI: As a member of the TESSI Group, we benefit from the support of a renowned organization, generating a revenue of €513 million and employing over 13,000 people worldwide.
Our Commitment to Quality and Growth
Quality & Growth: We are proud of our impressive 8.5% growth rate, reflecting our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for businesses seeking to elevate their standards of excellence in customer relationship management.
ADM Value Barcelona – Full-Time – Dutch Market –
Job Description
About us:
Our client is a leading entertainment destination in Europe, dedicated to
creating magical experiences for guests of all ages. Our commitment to exceptional
customer service sets us apart, ensuring that every visitor leaves with unforgettable
memories.
As a Dutch Customer Service Agent, you will be an integral part of our guest
experience team, providing unparalleled support and assistance to visitors from the
Netherlands. Your primary responsibility will be to ensure the highest level of customer
satisfaction through effective communication and problem solving skills.
Key Responsibilities:
•Serve as the first point of contact for Dutch-speaking guests, over the phone, ad-
dressing inquiries, requests, and concerns promptly and professionally.
•Provide accurate information about park attractions, events, and amenities to
enhance guests’ experiences and maximize their enjoyment.
•Assist guests with ticket purchases, reservations, and itinerary planning, ensu-
ring seamless transactions and efficient service delivery.
•Handle guest feedback and complaints with empathy and diplomacy, striving to
resolve issues to the satisfaction of all parties involved.
•Maintain a welcoming and organized work environment, including the cleanli-
ness and tidiness of the plateau.
•Stay updated on park policies, procedures, and safety regulations to ensure
compliance and promote a safe and enjoyable experience for all guests.
Requirements:
•Fluency in Dutch and English, with excellent verbal and written communication
skills in both languages.
•Previous experience in customer service, hospitality, or a related field preferred.
•Strong interpersonal skills and a positive attitude, with a genuine passion for de-
livering exceptional guest experiences.
•Ability to multitask and prioritize tasks effectively in a fast fast-paced environment.
•Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
•Familiarity with computer systems and software applications for data entry, ti-
cketing, and reservation management.
•Knowledge of the local area and tourist attractions is a plus.
Conditions of the offer:
•From Mondays to Fridays from 9.15hs to 17.15hs and from 11.30hs to 19.30hs. Two
working Saturdays per month.
•Permanent contract of 39hs a week.
•Salary: 22.4K gross per year + 2K bonus gross per year.
Starting date: January 5th 2026.
Benefits:
•Competitive salary.
•Bonus system.
•Referral program, invite a friend and get up to 700€.
•Opportunities for career advancement and professional development.
•A dynamic and inclusive work environment with a diverse team of colleagues.
And the chance to be part of creating magical moments for guests from around the world!
How to Apply:
Contact:
j.amigot@admvalue.fr
Tél: +34 699 176 863